Useful Websites: Renting

Each Australian state or territory has a specific Residential Tenancies Act or similar. They also have different systems in place to resolve complaints or disputes between tenants and landlords.

The following organisations are a good starting point to get help and information.

Consumer Trading and Tenancy Tribunal www.cttt.nsw.gov.au 1300 135 399
Department of Fair Trading www.fairtrading.nsw.gov.au 13 32 20
The Tenants’ Union of NSW (TU) www.tenants.org.au

Victorian Civil and Administrative Tribunal www.vcat.vic.gov.au 03 9628 9800
Consumer Affairs Victoria www.consumer.vic.gov.au 1300 558 181
Tenants Union of Victoria www.tuv.org.au (03) 9416 2577

Queensland Civil and Administrative Tribunal – Residential Tenancies Authority www.rta.qld.gov.au 1300 753 228
Queensland Fair Trading www.fairtrading.qld.gov.au 13 74 68
Tenants Union of Qld www.tuq.org.au 1300 744 263

SA Consumer and Business Services www.sa.gov.au/tenancy/renters 131 882
Tenants Information and Advocacy Service www.anglicare.sa.org.su/tias

Consumer Protection Division of the Department of Consumer and Employment Protection www.commerce.wa.gov.au/consumerprotection/ 1300 30 40 54
Tenants Advice Service www.taswa.org

Office of Consumer Affairs and Fair Trading (CAFT) www.consumer.tas.gov.au/renting 1300 65 44 99
Tenants Union of Tasmania www.tutas.org.au 1300 652 641
Private Rental Tenancy Support Service (PRTSS) 1300 729 400

ACT Office of Fair Trading – Residential Tenancies Tribunal (RTT) www.ors.act.gov.au/community/fair_trading 02 6207 0400
Tenants’ Union of ACT www.tenantsact.org.au

Consumer and Business Affairs (Tenancy Unit) www.nt.gov.au/justice/consaffairs (08) 8999 1999 or 1800 019 319
Tenants’ Advice Service, Darwin Community Legal Service www.dcls.org.au/tenants-advice.html